Returns & Refunds
At Novixa, we want you to be happy with your purchase.
Return Period
You can return unused items within 30 days of receiving your order.
Return Conditions
The item is unused and in perfect condition.
The item is in its original packaging.
All accessories and parts are complete.
Return Process
Please contact our customer service before returning an item:
Email: novixa.de@gmail.com
After contacting us, you'll receive all further instructions for the return.
Refund
Once we receive and inspect your return, we'll refund the purchase amount to your original payment method.
Excluded from Exchange or Return
Personalized or custom-made products.
Hygiene items, if opened or used after delivery.
If you have any questions, our customer service is always happy to help.